Get in touch
Email support
Orders, accounts, stores and verification.
support@ihwo.appProblem with an order?
Open the order in the app and tap Raise a claim before you share your delivery PIN. It's the fastest route.
How refund claims workStore verification
Submit your business details in the app. For questions about the review, email us with your store name.
Before you write
- Include your order number (for example #9153300) if it's about an order.
- Use the email or phone number linked to your Ihwo account.
- Ihwo will never ask for your password or your delivery PIN.